Coming this summer …
Posted by brvanlanen
Following the filing of a lawsuit by St. Louis Cardinals manager Tony La Russa over fake tweets made in his name, Twitter co-founder Biz Stone has taken to the company blog to respond to the suit and detail Twitter’s future plans to combat false accounts.
“With due respect to the man and his notable work, Mr. La Russa’s lawsuit was an unnecessary waste of judicial resources bordering on frivolous, ” Stone wrote in a post that went up Saturday. “Twitter’s Terms of Service are fair and we believe will be upheld in a court that will ultimately dismiss Mr. La Russa’s lawsuit.”
Stone reiterated that the microblogging company suspends, deletes, or transfers control of accounts known to be impersonation. He said such action was taken in La Russa’s case, and also called untrue reports that Twitter has settled the suit.
This is an opportunity for Twitter to improve customer service and it will begin with those who are at high risk of impersonation.
Nonetheless, Stone says the company recognizes an opportunity to improve its customer service, and will experiment starting this summer with a beta preview of a feature, rumored for some time, called “Verified Accounts.” The accounts will feature a special seal indicating that they belong to the person (or persons) they say they belong to.
The experiment will begin with “public officials, public agencies, famous artists, athletes, and other well-known individuals at risk of impersonation,” Stone wrote. He said the company hopes to subsequently verify more accounts, but verification will begin with a small set due to the resources required.
Good move by Twitter or no?
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About brvanlanenJust a thirty-something guy currently hanging it up in the greater Green Bay area. My post-high school educational background is mainly in the Information Technology field. Specifically I have an A.A.S. in Computer Network Systems and a B.S. in Information Systems Security, both from ITT Technical Institute, in addition to A and MCDST certifications. In my free time I enjoy spending time with my family, cooking and sports. My Christian faith is also important to me as a Missouri-Synod Lutheran and all my children attend a Lutheran grade school. When it comes to political leanings I am a conservative first and foremost which you will discover rather quickly. As for sports I am a huge fan of the Green Bay Packers.
Posted on June 6, 2009, in Security, Social Networking, Technology, Twitter and tagged Biz Stone, Customer service, Lawsuit, Micro-blogging, St. Louis Cardinals, Tony LaRussa, Twitter. Bookmark the permalink. Comments Off on Coming this summer ….
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