When clients mess things up

What do you do when a client ruins something you’ve created for them? Anyone in a service business knows that you can’t protect the assets you develop for a client from the client themselves. You can’t defend the work you did for them when it no longer resembles the actual work you did.

Maybe you’ve built a website that the client decides to modify with no regard for best practices or usability. Or you’ve set up and managed their Facebook or Twitter channels, building the conversations and exchanges to a fever pitch, only to watch their updates and tweets generate crickets. All your hard work — on the client’s behalf, of course — disintegrates before your eyes.

What do you do when you’ve handed over the assets that your client has paid for, and they proceed to muck things up? (Source: Gigaom)

H/T – Todd

The article comes at things from a web & social media perspective.  However the tips can be applied to Information Technology as whole, be it security or networking or design when done as a consultant.  So be sure to go to the source.

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About brvanlanen

Just a thirty-something guy currently hanging it up in the greater Green Bay area. My post-high school educational background is mainly in the Information Technology field. Specifically I have an A.A.S. in Computer Network Systems and a B.S. in Information Systems Security, both from ITT Technical Institute, in addition to A and MCDST certifications. In my free time I enjoy spending time with my family, cooking and sports. My Christian faith is also important to me as a Missouri-Synod Lutheran and all my children attend a Lutheran grade school. When it comes to political leanings I am a conservative first and foremost which you will discover rather quickly. As for sports I am a huge fan of the Green Bay Packers.

Posted on October 20, 2010, in Business, Technology and tagged , , , , , , . Bookmark the permalink. Comments Off on When clients mess things up.

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